DISTANCE SALES AGREEMENT
Last updated: November 5, 2026
1. Parties
1.1. Seller
Trade Name: KURDELECİM TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Brand: Kurdelecim
Tax Office: Bayrampaşa
Tax Number: 5931111411
Headquarters Address: Terazidere Mahallesi, Duran İş Hanı No: 43 Floor: 2, Bayrampaşa / Istanbul
Return Address: İSTOÇ Ticaret Merkezi, 13. Ada No: 147, Bağcılar / Istanbul
Website: https://shop.kurdele.com
Email: hello@kurdele.com
Phone: +90 (212) 659 60 00
WhatsApp: +90 (539) 357 91 00
Hereinafter referred to as the “Seller”.
1.2. Buyer
The Buyer’s name, surname, address, phone number, email address, billing and delivery information are the details provided by the Buyer during the order and included in the order summary.
Hereinafter referred to as the “Buyer” or, if the Buyer qualifies as a consumer, the “Consumer”.
2. Subject of the Agreement
The subject of this Agreement is the sale and delivery of products ordered electronically by the Buyer through the Seller’s website, shop.kurdele.com, and the determination of the rights and obligations of the parties.
This Agreement has been prepared within the framework of the Consumer Protection Law No. 6502, the Distance Contracts Regulation, and other relevant legislative provisions.
The basic features, quantity, sale price, taxes, discounts, shipping cost, delivery address, and payment method of the product subject to the order are included in the preliminary information text shown to the Buyer before completing the order and in the order summary. This information is an integral part of the Agreement.
3. Formation of the Agreement
The Buyer agrees that they have read and approved the basic features of the products, total sale price, payment method, delivery, shipping, right of withdrawal, and other preliminary information before completing the order.
The Agreement is formed when the Buyer electronically confirms the order that creates a payment obligation and the order reaches the Seller’s system.
The electronic notification regarding the receipt of the order is sent to the email address or communication channel specified by the Buyer during the order.
4. Product and Order Information
The products subject to the order:
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Type and name
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Color, size, and other options, if any
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Quantity
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Unit and total sale price
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Total amount including taxes
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Discounts
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Shipping and delivery cost
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Payment method
are shown in the order summary, payment page, order confirmation, and issued invoice.
The Buyer is obliged to check this information before confirming the order.
5. Price and Payment
The sale price of the products, taxes, discounts, shipping cost, and total amount payable are shown to the Buyer before completing the order.
Payment is made using one of the valid methods offered on the payment page. For card payments, payment transactions may be processed through an authorized payment service provider.
The Seller does not directly store all card information related to the payment method. Payment transactions are carried out through the secure infrastructure of the relevant bank and payment service provider.
If the payment is not completed or is canceled for any reason, the Seller’s delivery obligation does not commence.
6. Delivery and Shipping
Unless otherwise stated on the product or order page, orders are shipped via Yurtiçi Kargo; the estimated delivery time for standard orders is 1–2 business days.
Orders are shipped within the borders of Turkey to the delivery address specified during the order. The standard shipping fee is 59.99 TL and is shown on the order screen. Standard shipping is free for orders of 500 TL and above.
Delivery is generally carried out via Yurtiçi Kargo or another carrier designated by the Seller, depending on the nature of the order.
The Seller shall fulfill the order within the maximum period provided for in the legislation. In the sale of goods, this period may not exceed thirty days unless a longer period is agreed upon by the parties.
The Buyer is obliged to ensure that the delivery information is complete and accurate. The Seller cannot be held responsible for delays caused by an incorrect or incomplete address, the inability to reach the Buyer, or the refusal to accept delivery.
The Seller is responsible for the product until it is delivered to the Buyer or a third party designated by the Buyer, in the event that the product is lost or damaged during transport.
7. Receipt and Inspection of the Product
The Buyer is advised to inspect the package upon receiving the shipment. If the package shows signs of crushing, tearing, opening, wetting, or other visible damage, a damage report should be requested from the carrier.
If the product is delivered defective, incomplete, incorrect, or damaged, the Buyer may contact the Seller as soon as possible via hello@kurdele.com or the WhatsApp line.
The absence of a report at the time of delivery does not automatically waive the Buyer’s statutory rights regarding defective goods.
8. Right of Withdrawal
The Consumer has the right to withdraw from the Agreement within 14 days of the date the goods are delivered to them or to a third party they designate, without stating any reason and without paying any penalty.
If multiple products are delivered at different times under the same order, the withdrawal period begins on the day the last product is delivered.
The Consumer may also exercise the right of withdrawal before the product is delivered.
To exercise the right of withdrawal, it is sufficient to make a clear notification to the Seller in writing or via email, customer communication form, or other permanent data storage medium within the 14-day period.
The withdrawal notification may be sent through the following channels:
Email: hello@kurdele.com
WhatsApp: +90 (539) 357 91 00
Return Address: İSTOÇ Ticaret Merkezi, 13. Ada No: 147, Bağcılar / Istanbul
The withdrawal notification must include the order number, the Buyer’s name and surname, the products to be returned, and contact information.
9. Return Process
The Consumer is obliged to return the product within 14 days from the date they submit the withdrawal notification to the Seller.
If the return shipment is made using the contracted Yurtiçi Kargo return method and return code provided by the Seller, no return shipping fee will be charged to the Consumer.
Before returning, the Consumer should contact the Seller via hello@kurdele.com or the WhatsApp line to obtain the return code and shipping details.
If possible, the product should be shipped securely in its original packaging, with its accessories and any promotional items. Opening the original packaging does not, by itself, waive the right of withdrawal.
The Consumer cannot be held responsible for ordinary changes resulting from using the product in accordance with its operation, technical specifications, and usage instructions during the withdrawal period. However, if the product suffers a loss in value due to use exceeding the limits of ordinary inspection, the Consumer may be held responsible for this loss to the extent permitted by legislation.
10. Refund
If the right of withdrawal is exercised properly, the Seller shall refund the payments collected, including the product price and, if any, standard delivery costs, within the period specified in the legislation.
The refund will be issued in accordance with the payment method used by the Buyer at the time of purchase and without any cost to the Buyer.
If the Consumer returns the product using the contracted carrier specified by the Seller, the period for the refund begins on the date the product is delivered to the carrier. If a different carrier is used, the period may begin on the date the product reaches the Seller.
The time taken by banks or payment institutions to credit the refunded amount to the Buyer’s account or card is beyond the Seller’s control.
11. Exceptions to the Right of Withdrawal
Unless otherwise agreed by the parties, the right of withdrawal cannot be exercised for the following products pursuant to legislation:
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Products specially prepared in accordance with the Buyer’s requests or personal needs
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Ribbons produced in a color, size, length, cut, print, logo, lettering, or design specific to the Buyer
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Products that have been removed from standard stock and personalized according to the Buyer’s request
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Products that, after delivery, become mixed with other products and cannot be separated due to their nature
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Products whose price fluctuates due to fluctuations in financial markets and is beyond the Seller’s control
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Other goods and services that fall under the exceptions to the right of withdrawal pursuant to the Law and relevant regulations
The mere opening of a product’s packaging does not automatically waive the right of withdrawal unless the product falls under one of the special exceptions provided in the legislation.
For personalized or specially produced products subject to an exception to the right of withdrawal, this condition shall be separately notified to the Buyer before completing the order.
12. Rights Regarding Defective Products
The expiration of the right of withdrawal or the inclusion of the product within the exceptions to the right of withdrawal does not waive the Buyer’s statutory rights in the event that the product is defective.
If the product does not have the features specified in the order, the wrong product is sent, the delivery is incomplete, or the product is defective at the time of delivery, the Consumer may exercise the rights arising from Law No. 6502.
When the conditions are met, the Consumer may exercise one of the following rights:
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Withdrawal from the Agreement
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Requesting a reduction in the sale price
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Requesting free repair
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Requesting replacement with an identical, non-defective product, if possible
rights.
13. Order Cancellation and Impossibility of Performance
If the supply or delivery of the product becomes impossible, the Seller shall notify the Buyer of the situation within the period provided for in the legislation from the date it becomes aware of the situation and shall refund the collected payments within the statutory period.
The temporary absence of a product from stock does not, by itself, render performance impossible. In such a case, the Buyer shall be informed and presented with the available options.
The Seller may cancel the order if an obvious pricing error, technical error, suspicion of misuse, unauthorized payment, systemic error in stock information, or unlawful transaction is detected, provided that it acts in accordance with the legislation in force and refunds the collected amount.
14. Buyer’s Obligations
The Buyer is obliged to:
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Provide accurate and complete order and delivery information,
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Review the product features and dimensions before ordering,
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Complete the payment transaction lawfully and through an authorized payment method,
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Inspect the product reasonably upon receipt,
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If the right of withdrawal is exercised, send the product securely and within the specified period
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15. Force Majeure
Natural disasters, fires, floods, epidemics, wars, terrorism, strikes, transport and communication disruptions, decisions by public authorities, infrastructure failures, and similar events occurring beyond the reasonable control of the parties shall be considered force majeure.
If obligations cannot be fulfilled due to force majeure, the affected party shall not be held responsible. If force majeure permanently prevents the fulfillment of the order, the Buyer shall be informed and the collected amounts shall be refunded in accordance with the legislation.
16. Personal Data
The Buyer’s personal data may be processed for the purposes of receiving the order, processing the payment, delivering the products, providing customer support, fulfilling legal obligations, and resolving disputes.
Details regarding the processing of personal data are explained in the Privacy Policy published on shop.kurdele.com and relevant disclosure texts.
17. Intellectual Property Rights
The intellectual property rights related to the trademarks, logos, designs, texts, photographs, product images, and other content on the website belong to the Seller or the relevant rights holders.
This content may not be reproduced, published, or used for commercial purposes without the Seller’s written permission.
18. Dispute Resolution
In consumer disputes arising from the application of this Agreement, the Consumer may apply to the Consumer Arbitration Committee or the competent Consumer Court in the location of their residence or where the consumer transaction took place, within the monetary limits determined annually in the legislation in force.
In disputes with commercial Buyers who do not qualify as consumers, the courts and enforcement offices of Istanbul shall have jurisdiction, without prejudice to mandatory rules of jurisdiction.
19. Evidence and Records
In the event of a dispute between the parties, order records, electronic communications, payment records, commercial books and records, and other lawfully obtained evidence may be used within the framework of the relevant legislation.
This provision does not limit the Consumer’s statutory rights of proof.
20. Effectiveness
This Agreement becomes effective when the Buyer reads and approves the preliminary information text and the Agreement electronically before placing the order and completes the order that creates a payment obligation.
The order summary, product information, payment information, delivery information, and preliminary information form are integral parts of this Agreement.
The Buyer may access a copy of the Agreement through the electronic notification sent after the order or from their customer account.
21. Communication
Requests regarding the order, delivery, right of withdrawal, or return transactions may be sent to the Seller through the following channels:
Email: hello@kurdele.com
Phone: +90 (212) 659 60 00
WhatsApp: +90 (539) 357 91 00
Return Address: İSTOÇ Ticaret Merkezi, 13. Ada No: 147, Bağcılar / Istanbul