PRELIMINARY INFORMATION FORM
Last updated: November 5, 2026
This Preliminary Information Form has been prepared to inform consumers before they place an order and incur a payment obligation in distance sales transactions conducted through shop.kurdele.com.
1. Seller information
Trade Name: KURDELECİM TEKSTİL SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Brand: Kurdelecim
Tax Office: Bayrampaşa
Tax Number: 5931111411
Headquarters Address: Terazidere Mahallesi, Duran İş Hanı No: 43 Floor: 2, Bayrampaşa / Istanbul
Return Address: İSTOÇ Ticaret Merkezi, 13. Ada No: 147, Bağcılar / Istanbul
Website: https://shop.kurdele.com
Email: hello@kurdele.com
Phone: +90 (212) 659 60 00
WhatsApp: +90 (539) 357 91 00
2. Buyer information
The Buyer's name, surname, phone number, email address, billing address, and delivery address are the details provided by the Buyer during the order and shown in the order summary.
The Buyer is obliged to check the accuracy of the information provided before completing the order.
3. Basic characteristics of the products
The following details of the products subject to the order:
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Name and type
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Color
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Size and length
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Quantity
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Personalization, printing, or custom production options, if any
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Unit price
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Total price including taxes
are included on the product page, the cart screen, and in the order summary shown before payment.
The Buyer agrees that they have reviewed and checked the basic characteristics of the product they are purchasing and the order options before making the payment.
Slight differences in color tones may occur due to the screen and photography conditions used in the product images.
4. Total sales price
The order:
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Product price
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Taxes
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Applied discounts
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Shipping or delivery fee
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Other fees, if any
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Final total amount to be paid
is clearly shown on the payment page before the order is completed.
The valid sales price of the products is the price shown on the payment page at the moment the order is confirmed.
5. Payment method
The Buyer makes the payment by selecting one of the valid payment methods offered on the payment page.
Card payments may be processed through the authorized payment service provider and the relevant bank infrastructure. The Seller does not directly store all the information belonging to the payment card.
If the payment is not approved or cannot be completed for any reason, the order will not be processed.
The terms of installments, deferrals, or similar financial options offered by the bank that issued the card are determined by the relevant bank.
6. Delivery information
Unless otherwise stated on the product or order page, orders are shipped via Yurtiçi Kargo; the estimated delivery time for standard orders is 1–2 business days.
Deliveries are made only within the borders of Turkey and to the delivery address specified by the Buyer during the order.
The standard shipping fee is 59.99 TL and is shown in the order summary before payment. Standard shipping is free for orders of 500 TL and above.
Shipments are mostly made through Yurtiçi Kargo or another carrier determined by the Seller.
The Seller fulfills the order within the maximum period provided by the legislation. In the sale of goods, this period cannot exceed thirty days unless a longer period is agreed upon by the parties.
The Seller cannot be held responsible for delays caused by the Buyer providing incorrect or incomplete delivery information, not being present at the delivery address, or refusing to accept the shipment.
The risk of loss or damage that may occur until the product is delivered to the Buyer or a third party designated by the Buyer belongs to the Seller.
7. Right of withdrawal
The consumer may withdraw from the contract within 14 days from the date of receipt of the product, without stating any reason and without paying any penalty.
In the event that multiple products are delivered at different times within the scope of a single order, the period begins on the date the last product is delivered.
The consumer may also exercise the right of withdrawal before the product is delivered.
To exercise the right of withdrawal, a clear notification must be sent in writing to the Seller or through email, the customer contact form, or a similar permanent data storage medium within the 14-day period.
The withdrawal notification can be made through the following channels:
Email: hello@kurdele.com
WhatsApp: +90 (539) 357 91 00
Return Address: İSTOÇ Ticaret Merkezi, 13. Ada No: 147, Bağcılar / Istanbul
The withdrawal notification must state the order number, the Buyer's name and surname, contact information, and the products to be returned.
8. Return method and return costs
The consumer must return the product within 14 days from the date they submit the withdrawal notification to the Seller.
If the return shipment is made using the contracted Yurtiçi Kargo return method and return code provided by the Seller, no return shipping fee will be charged to the Consumer.
To receive the return code and shipping instructions, the consumer must contact the Seller before returning the product via hello@kurdele.com or the WhatsApp line.
The product must be packaged in a way that it will not be damaged during transport; if possible, it should be sent with its original packaging, accessories, and any promotional products.
Additional costs arising from choosing a carrier other than the one specified by the Seller may belong to the Consumer to the extent permitted by the legislation.
9. Refund
If the right of withdrawal is exercised properly, the collected payments, including the product price and standard delivery costs if any, will be refunded to the Consumer in accordance with the conditions specified in the legislation.
The refund is carried out in a manner consistent with the payment method used by the Buyer at the time of purchase and without any additional costs.
If the consumer delivers the product to the contracted carrier specified by the Seller, the return period begins on this delivery date. If another carrier is used, the period may begin on the date the product reaches the Seller.
After the return process is carried out by the Seller, the time it takes for the amount to be reflected in the account or card by the bank or payment institution depends on the processing times of the relevant institution.
10. Situations in which the right of withdrawal cannot be exercised
Unless otherwise agreed by the parties, the right of withdrawal cannot be exercised for the following products:
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Products prepared according to the consumer's requests or personal needs
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Ribbons prepared with a special color, size, length, or cut request
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Products with a logo, name, text, pattern, or print applied specifically to an individual or business
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Products specially produced for the order and which cannot be offered for resale as a standard stock product
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Products that, after delivery, become mixed with other products and cannot be separated due to their nature
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Other products and services that fall under the exception of the right of withdrawal within the scope of the relevant legislation
If the product is subject to an exception of the right of withdrawal, this information is shown separately to the Buyer before the order is completed.
The absence of the right of withdrawal does not eliminate the consumer's statutory rights in the event that the product is delivered defective, incomplete, or contrary to the order.
11. Defective or incorrect products
If the product is delivered damaged, defective, incomplete, or different from what was ordered, the Buyer may contact the Seller via hello@kurdele.com or the WhatsApp support line.
When the conditions are met, the consumer may exercise one of the following rights under the Consumer Protection Law No. 6502:
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Rescission of the contract
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Requesting a reduction in the sales price
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Requesting free repair
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Requesting replacement with an identical, non-defective product
rights.
12. Complaint and application channels
The Buyer may submit their requests or complaints regarding the order and products to the Seller through the following channels:
Email: hello@kurdele.com
Phone: +90 (212) 659 60 00
WhatsApp: +90 (539) 357 91 00
If the dispute cannot be resolved, the consumer may apply to the Consumer Arbitration Committee or the competent Consumer Court in the location of their residence or where the consumer transaction took place, in accordance with the monetary limits determined annually in the current legislation.
13. Personal data
Personal data shared during the order may be processed for the purposes of creating the order, collecting payment, delivering the product, issuing an invoice, providing customer support, fulfilling legal obligations, and resolving disputes.
Detailed information regarding the processing of personal data is available in the Privacy Policy published on shop.kurdele.com and the relevant clarification texts.
14. Acceptance of preliminary information
Before completing the order that creates a payment obligation, the Buyer:
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the Seller's identity and contact information,
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the basic characteristics of the product,
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the total sales price including taxes,
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the payment and delivery conditions,
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the shipping fee,
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the conditions and method of exercising the right of withdrawal,
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the return method and costs,
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the exceptions to the right of withdrawal,
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the complaint and dispute resolution channels
agrees that they have read and been informed in a clear, understandable, and appropriate manner about these matters.
The general information contained in this form together with the product, price, payment, delivery, and Buyer information shown during the order constitutes the entirety of the preliminary information.