Frequently asked questions

Sizes, pack contents, delivery and returns. Find answers to help you shop.

ONLINE SHOPPING

Just the ribbon you need.

Choose your colour and size, check the pack contents and complete your purchase.

Explore all products → WHOLESALE & CUSTOM PRODUCTION

Planning a bigger project?

Share your product, colour, size and quantity requirements for a tailored quote.

Request a wholesale quote →
How many rolls and metres are in a pack?

Pack contents vary by product. The title shows the width, length of each roll and number of rolls for multipacks. For example, a 10 m pack of 10 contains ten 10-metre rolls, totalling 100 metres.

How do I choose a colour and width?

Browse colours on the product card. On the product page, choose your colour and width where available. Check the product title and selected colour before adding it to your cart.

How does the cart discount work?

The discount area in your cart shows your current tier and the amount needed for the next tier. See the link below for current terms.

View cart discounts
Where can I find shipping costs and delivery times?

Find delivery information on the product page and shipping charges or free shipping eligibility in your cart. Preparation times can vary by product; please check the delivery details for printed ribbons.

How do I start a return?

See the return conditions and instructions below. Include your order number and the items you wish to return to help us process your request.

View return conditions
Can I place wholesale or custom-printed orders?

Contact us through our business website for wholesale purchases and custom production. Share the ribbon type, width, colour and total quantity to request a quote.

Request a wholesale quote